photographer from Ukraine

New Here ,
Mar 19, 2022 Mar 19, 2022

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Hi!

I’m photographer from Ukraine, but, if you know, there are war in our country. So, photo session is not something that is popular now and will be popular closest time. I can`t work now, but hope wiil do it soon. Can I have 2-3 months for free? I wiil pay again when I will work again.

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Adobe Community Professional ,
Mar 19, 2022 Mar 19, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Hi,

 

I hope you are safe and soon things gets better there.

As per my understanding for existing Creative Cloud customers, if the Banks are blocked from which the payment is deducted for Creative Cloud licenses, please update the payment details to any Bank that is not blocked. 

 

Keeping in mind this unforeseen situation, Adobe has provided some extra time to existing customers in order to sort the payment issues.

 

For further clarity on this, please contact Adobe Support Team by clicking on 

https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Do you have a monthly subscription? If so, you can just cancel it and renew it when work picks up again.

If you have an annual subscription that's more complicated as cancelling it prematurely will incur a fine.

In that case I suggest you contact Adobe directly and plea your case with them. Hopefully they will be responsive. If not, I suggest you post about it on social media.

 

Stay safe!

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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Hi!

I’m photographer from Ukraine, but, if you know, there are war in our country. So, photo session is not something that is popular now and will be popular closest time.


By @ДіанаCherniuk

 

Hi @ДіанаCherniuk,

The colleagues gave you good advice. As for me, I wish that you are able to resume your work soon.

 

ABAMBO | Hard- and Software Engineer | Photographer

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