Copy link to clipboard
Copied
Hi!
I’m photographer from Ukraine, but, if you know, there are war in our country. So, photo session is not something that is popular now and will be popular closest time. I can`t work now, but hope wiil do it soon. Can I have 2-3 months for free? I wiil pay again when I will work again.
Copy link to clipboard
Copied
This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
Copy link to clipboard
Copied
Hi,
I hope you are safe and soon things gets better there.
As per my understanding for existing Creative Cloud customers, if the Banks are blocked from which the payment is deducted for Creative Cloud licenses, please update the payment details to any Bank that is not blocked.
Keeping in mind this unforeseen situation, Adobe has provided some extra time to existing customers in order to sort the payment issues.
For further clarity on this, please contact Adobe Support Team by clicking on
: https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Hope this helps.
Thank you.
Copy link to clipboard
Copied
Do you have a monthly subscription? If so, you can just cancel it and renew it when work picks up again.
If you have an annual subscription that's more complicated as cancelling it prematurely will incur a fine.
In that case I suggest you contact Adobe directly and plea your case with them. Hopefully they will be responsive. If not, I suggest you post about it on social media.
Stay safe!
Copy link to clipboard
Copied
Hi!
I’m photographer from Ukraine, but, if you know, there are war in our country. So, photo session is not something that is popular now and will be popular closest time.
By @ДіанаCherniuk
Hi @ДіанаCherniuk,
The colleagues gave you good advice. As for me, I wish that you are able to resume your work soon.