Photography Plan cancellation

Community Beginner ,
Jun 06, 2021 Jun 06, 2021

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Hi, I was thinking of cancelling the 20GB photography plan. Would there be any cancellation fees if I cancelled it now and will I get a whole refund? I've been using it for 5/6 days as of now.

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Community Expert ,
Jun 06, 2021 Jun 06, 2021

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Hi

 

Please read the subscription terms that you agreed to when you signed up for the annual plan, paid monthly. You have two weeks to request a cancellation without penalty, and you say you have had it for 5-6 days.

https://www.adobe.com/legal/subscription-terms.html

 

Here is the help page for cancelling:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

 

This is a user forum with volunteers. If you have further questions, contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

Do not respond to scammers who may PM you.

 

~ Jane

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Community Expert ,
Jun 06, 2021 Jun 06, 2021

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From the first day you downloaded it, you have 14 days in which to cancel & receive  a refund on your Photography Plan.  After 14 days, you must pay an early cancelation fee which is 50% of your remaining months of service.  To avoid penalty fees, simply wait until your 12th month of service to cancel. 

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============
CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 06, 2021 Jun 06, 2021

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Moved to Account,  Payment,  & Plan  from, from the Photoshop forum.

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