• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop asking for subscription despite active payment

New Here ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

Hello everyone,

I have a problem with my Adobe Photoshop subscription. I subscribed today and completed the payment, but I have not used the 7-day trial yet.

Now, when I try to download and use the Photoshop app, it keeps asking me to subscribe again, even though I have already paid. I am unable to use Photoshop, even though my subscription should be active.

Does anyone know how to fix this issue? Is there an official Adobe support email for Turkey that I can contact?

Thanks in advance for your help!

Views

64

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

Hi,

See the steps in the Adobe help article linked below.

https://helpx.adobe.com/uk/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

Thanks for subscribing to Photoshop and posting your question, Taner! I can confirm that your new subscription is active. Please see https://adobe.ly/4jJIvRB for several common solutions that will allow the new membership to be seen on the computer.

 

If you have any questions, then please let us know if the computer or network is managed by an organization, Taner. ^JW

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 03, 2025 Feb 03, 2025

Copy link to clipboard

Copied

LATEST

use the @davescm link, first.  only if that fails should you proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines