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Photoshop cancellation fee

New Here ,
Dec 23, 2020 Dec 23, 2020

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Hello, I cancelled my adobe subscription and you took cancellation fee from me. I didn't know that I was gonna pay this. If I knew I woudn't get into this. This is much money for Turkey. Can you help me to get my money back?

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Guest
Dec 24, 2020 Dec 24, 2020

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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LEGEND ,
Dec 24, 2020 Dec 24, 2020

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You signed up to an annual program, promised to pay for a year. If you cancel early, Adobe give a generous discount of 50% of your promise.

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Adobe Community Professional ,
Dec 24, 2020 Dec 24, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

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LEGEND ,
Dec 24, 2020 Dec 24, 2020

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And based on those links, and also because of the pricing of plans, you're stuck between a rock and a hard place. By default, your plan is an annual plan paid monthly. Thus, 50% of the remaining months of your current one-year automatically-renewable term, minus the current month, was charged.

 

If you signed up for a truly monthly (month-to-month) subscription, the monthly cost would be already 50% higher per month than the default annual-paid-monthly subscription to begin with.

 

And signing up for an annual subscription (prepaid) would require that you pay the full cost upfront, but it would be a slightly better value overall than the default annual-paid-monthly plan.

 

In the latter two prepaid plans, if you cancel early, the amount that you paid cannot be refunded, but your subscription will continue until the end of your current one-month or one-year term.

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