Copy link to clipboard
Copied
This morning my Photoshop would not open (Photoshop CC2018). My Adobe Photography Plan is fully paid up for a year since February 2022. A message tells me is it incompatible. However, it then directs me to a window offering me a 7 day trial version or immediate purchase. As I had a deadline looming for later this morning, I had no option to choose the trial. Attempts to contact Adobe (Ireland) were impossible, there is no means to contact, the phone number listed on a google search is not answered... Annoying
Any help from Adobe?
A refund?
Copy link to clipboard
Copied
It would help if you also told us what operating system you're using. 🙂
Meantime, Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session.
If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html
Copy link to clipboard
Copied
Re: Above
My OS is: OS X EI Capitan (Version 10.11.6)
Unfortunately, can not update OS on the Mac Pro (2008). Photoshop CC2018 works fine though.
Copy link to clipboard
Copied
El Capitan is not supported by Creative Cloud Desktop App anymore. Can you launch PS 2018 from your Mac Apps folder?
For best results, Adobe expect you to use modern equipment & software, not more than two versions back. Most Creative Cloud apps work on:
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
Copy link to clipboard
Copied
there may have been an inadvertent (attempt to) update your ps.
anyway, you can get directly download here, Adobe CC 2018 Direct Download Links: Creative Cloud 2018 Release | ProDesignTools, and (as you know), it is compatible with os 10.11
you should uninstall the incompatible version that's on your computer now, if it's still installed, before installing cc 2018