Photoshop, not paying

[Cosmmo]

Hi, i bought PSP and after effects trial version. I canceled subscription right that day, and bug happened or i dont know, so it charged me when its canceled. I cant really afford 50€, if i just wait and dont pay it, adobe still want money? Or can i do something about it? Thank you.

[jane-e]

Hi @Cosmmo 

You've said a couple of things are are confusing.

• What is PSP?
• You said you bought "PSP" and After Effects and you also said you had a trial (which is free). Please clarify.
• If you have a trial, you can cancel anytime within the 7 days
• If you purchased a license, you can cancel within 14 days
• Which plan did you purchase if it wasn't the free trial?
• Outside of those limits, there is a cancellation fee of 50 of the remaining time.

We are volunteers on this forum and cannot help with billing or see your account information. Contact Adobe Customer Care: https://helpx.adobe.com/contact.html  Click the chat icon in the lower right and type "agent" to get a human.

Do not respond to scammers who may PM you.

~ Jane

[Cosmmo]

hi @jane-e ,

1) I mean photoshop

2) I activated a free trial, which i cancelled that day i activated.

3) Yeah, i cancelled it, but im still charged

So if i pay that 50€, and i will request a refund, i have all money back?

[jane-e]

Hi @Cosmmo 

Here are the cancellation terms:

https://www.adobe.com/legal/subscription-terms.html

If you cancelled on the first day, then yes. If your refund does not go through, then you need to talk to Adobe at the link I gave previously. They are the only ones who can help with billing.

~ Jane

[Chuck Uebele]

Moved to Account, Payment, and Plans forum, from the Photoshop forum.

[Nancy OShea]

PSP = Paint Shop Pro which is made by a different company.

How much was charged to your credit card?  Adobe asks for a credit card so they can start billing you on the 8th day after your trial ends. But before they bill you, they do a TEST transaction to ensure your credit card is valid (not stolen).  It's usually a very small transaction which is credited back to you on your first month's billing statement.  

Contact Adobe Customer care via online chat.  Or telephone M-F during normal business hours.

https://helpx.adobe.com/contact.html

https://helpx.adobe.com/contact/phone.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.