Hi, i bought PSP and after effects trial version. I canceled subscription right that day, and bug happened or i dont know, so it charged me when its canceled. I cant really afford 50€, if i just wait and dont pay it, adobe still want money? Or can i do something about it? Thank you.
You've said a couple of things are are confusing.
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hi @jane-e ,
1) I mean photoshop
2) I activated a free trial, which i cancelled that day i activated.
3) Yeah, i cancelled it, but im still charged
So if i pay that 50€, and i will request a refund, i have all money back?
Here are the cancellation terms:
If you cancelled on the first day, then yes. If your refund does not go through, then you need to talk to Adobe at the link I gave previously. They are the only ones who can help with billing.
Moved to Account, Payment, and Plans forum, from the Photoshop forum.
PSP = Paint Shop Pro which is made by a different company.
How much was charged to your credit card? Adobe asks for a credit card so they can start billing you on the 8th day after your trial ends. But before they bill you, they do a TEST transaction to ensure your credit card is valid (not stolen). It's usually a very small transaction which is credited back to you on your first month's billing statement.
Contact Adobe Customer care via online chat. Or telephone M-F during normal business hours.
How do I Cancel my Subscription?
Subscription & Cancellation Terms:
Hope that helps.