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Plan cancel

New Here ,
Feb 04, 2023 Feb 04, 2023

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Hello, I want to cancel my plan after 7 days trial but I can't enter "plan manage" tab, I received message to update my paymant info whitch is correct.

Please help me how to cancel that plan!

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Account management , Billing

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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Jacmund, thanks for your question on how to manage your Creative Cloud All-Apps plan. We have been trying to reach you! Can you please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-27963407-M5S2?

 

Your support case will close soon if we do not receive a response. If you are unable to make any changes to the case, try using a different web browser or device. If you still encounter problems, then you can also begin a new secure chat session by clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Thank you for utilizing Adobe applications and services; we look forward to your response to case ADB-27963407-M5S2.

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