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plan cancellation and refund

Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Hello, I need help. I was charged for the plan, I need to stop the plan and issue a refund. But I thought about canceling the plan and trying it myself, but it says that I haven't paid, and therefore I can't edit the plan. But I have a check for payment and the funds were withdrawn from me, I paid the past payments that were delayed and there is nothing left. I do not understand what to do and how to return the funds

 

[Mod: Moved to the Creative Cloud Services forum]

 

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

AxelMatt_0-1700155650513.jpeg

 


If you like you can also use Twitter:  @AdobeCare  https://twitter.com/AdobeCare

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Nov 17, 2023 Nov 17, 2023

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Hi @Yulia_bt,

We checked your account info and found that you've cancelled the subscription. The term will continue till December 15, 2023.

Let us know if you have any other questions.

 

Regards,

Shivangi 

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