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Plan cancelled too late

New Here ,
Jan 07, 2024 Jan 07, 2024

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Hi,

I activated a package with the free trial version, but unfortunately I canceled it too late, so the price of the first month was deducted. However, since the plan has been cancelled, I can't use it and my money is in it. What can I do?

Thanks for any advice or help.

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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Your subscripton should work till the end of the month if it is a month to plan. Check out the following article for details about this

https://helpx.adobe.com/enterprise/kb/payment-methods-available-for-CCT.html

If you have any doubts after this then you should contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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that's the way it works, if you have an annual plan paid monthly https://www.adobe.com/legal/subscription-terms.html.

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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