Plan cancelling

[przemek_2020]

I did cancel my plan, but the payment still has been charged. How can I fix this?

[John T Smith]

What do you see for your account at https://account.adobe.com/

[kglad]

did you receive a confirmation of cancellation email?

[Anshul_Nautiyal]

Hi @przemek_2020,

Thank you for reaching out.

As checked, you have an active Acrobat plan associated with the Adobe ID used to post this query. It appears there is a billing issue on your account, which is currently preventing cancellation of the plan.

Please follow the steps in the article below to resolve the billing issue:
https://adobe.ly/4l9uqgI

Once the billing issue is resolved, you will be able to cancel your plan. Since you are currently within the initial 14-day period of your subscription, you are eligible for a full refund upon cancellation:
https://adobe.ly/3ZVItOk

We hope this helps. Please let us know if you need further assistance.

Regards,
^AN

[kglad]

ie, act fast.