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Plan is not showing

New Here ,
Mar 30, 2024 Mar 30, 2024

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I made a purchase for the Students and teachers and looking at my university and personal account it's not showing up. I have confirmation of the purchase. I've talked to someone and followed their instructions, I've tried signing in and out of both accounts and waited a little bit in case it took time for the plan to go through and it's still not working.

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Account management

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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start by checking your account, https://account.adobe.com

 

does it show your subscription?

 

does it show you have an administrator, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

 

 

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