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plan manquant

New Here ,
Mar 09, 2022 Mar 09, 2022

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Bonjour, 

J'ai pris un abonnement au plan Photographie, j'ai même été chargé sur ma carte de crédit, mais Photoshop m'a demandé de me connecter à mon compte, mais après vérification le plan n'apparaît pas à mon dossier. 

J'essaye de trouver comment communiquer avec Adobe. J'ai suivi tous les liens pour essayer d'avoir de l'aide et tout ce que j'arrive à avoir n'est que la FAQ... est-ce qu'il y a une façon de parler à quelqu'un chez Adobe? je commence à être au bout de ma patience.

 

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Account management , Billing

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Dany5FF2, I am very sorry but I don't see an active membership under the e-mail address you used to post to this public discussion forum.  If you need help with purchasing a membership then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  If the chat window fails to open, is unresponsive, then please use a different device to contact us.

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New Here ,
Mar 09, 2022 Mar 09, 2022

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Ok, Trouvé! en passant par l'historique du support, il y a un bouton pour entammer une conversation par clavardage.

 

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Perfect!  Our chat team will be able to sort everything out regarding membership questions and purchases, Dany5FF2. 

 

Please bookmark https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html in case you continue to see Photoshop opening in trial mode.

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