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Plan Upgrade overlaps old plans

New Here ,
May 23, 2022 May 23, 2022

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I recently purchased the all access plan to all adobe programs. I previously had plans for After effects, Premier Pro, Illustrator and others. I want to make sure my subscriptions do not overlap so I wont be charged multi times for the same programs.

I went to try and cancel the other plans but will be charged a cancellation fee if I do. How do I make sure i'm not double billed?

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , May 23, 2022 May 23, 2022

Contact support to do that

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quo

...

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Community Expert ,
May 23, 2022 May 23, 2022

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Contact support to do that

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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