Planes que no contrate se estan cobrando.

[javiera_4329]

Hola, en Julio descargue Adobe Ilustrator para una tarea de la universidad, luego cancele el plan y todo bien, el problema viene cuando en Agosto y ahora tambien hoy, nos cobraron 40 mil pesos chilenos, cuando me meti a revisar sale que tengo contratado Adobe Stock y Adobe creative cloud, los cuales yo NUNCA ocupe y sale que tengo plan anual, por lo que al momento de intentar cancelar mi suscripción quieren APARTE cobrarme aun mas, me parece ridiculo, intentamos llamar a numeros que salen en google, pero nos dice que no estamos autorizados para hacer esa llamada ¿Donde podria comunicarme? No puedo seguir perdiendo dinero en aplicaciones que nunca contrate y que no pienso ocupar. 

[kglad · Accepted solution]

discuss with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Alexis_Hermita�o Sinc8441]

Me está pasando lo mismo es más ni usé ninguno de los servicios del "supuesto plan contratado" , me está afectando ese cobro sin fundamentos.

[kglad]

@Alexis_Hermita�o Sinc8441 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.