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Please CANCEL, I do NOT need it.

New Here ,
Dec 18, 2019 Dec 18, 2019

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Dear friends, in August I was trying just to open a single document my lawyer sent me in *.pdf format and downloaded Adobe, I have never used it since but, as I see, I pay monthly for subscription.
I do NOT work with these programms, I never use them! 

I want to cancel this. I have read terms and conditions and it sounds like, when I cancel the prtogramm, I must pay for 50% of the time rest. I do not accept this, it is unfair because I really do NOT use it and there is noting to pay for. Please help me to solve this problem.

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correct answers 1 Correct answer

Community Expert , Dec 18, 2019 Dec 18, 2019

It doesn't matter how often you use Acrobat.  You agreed to pay for it for 1 year. If you wish to avoid a penalty fee for cancelling early, wait until the 12th month to cancel your subscription.

 

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

If you still require help, scroll down to the Contact Adobe button.

 

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Adobe Employee ,
Dec 18, 2019 Dec 18, 2019

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You only need Adobe Reader to open a .pdf, which can be found all over the internet for free.

 

As you actively bought a subscription instead, then you have to pay for it. Contact Adobe support to see if they can cancel your subscription.

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Community Expert ,
Dec 18, 2019 Dec 18, 2019

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

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Community Expert ,
Dec 18, 2019 Dec 18, 2019

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It doesn't matter how often you use Acrobat.  You agreed to pay for it for 1 year. If you wish to avoid a penalty fee for cancelling early, wait until the 12th month to cancel your subscription.

 

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

If you still require help, scroll down to the Contact Adobe button.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 30, 2022 Sep 30, 2022

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Yes i dont need anymore cancel my account asap. Appreciated for your action for this matter. Thank you

 

 

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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if you have no subscription, you can remove your account.  here's info on how to do that, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

 

if you have a subscription, and you want to cancel that subscription, you should understand possible fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel and then to cancel follow, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html or contact support per @John T Smith 

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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LATEST

@Edgar263731357qe2,

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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