Please consider a refund and cancel my subscriptions

[brucie0h]

Hi, I am writing in hopes that someone will understand what I have been going through and help me.  I have a learning disibility after a accident and I'm sure  used to use some adobe programs before my accident.  I thought at least adobe would have some entry level programs for fixing my photography projects  This was not the case, but not only that, since January, I have been weekly trying to cancel these payemets from coming out of my savngs account.  Since January I have paid over 500 dollars for apps that I have maybe opened once. I don't understand why there is no cancel my subscription button. I don't have a lot of income as it is and now this is stating to hurt my rental money.  I guess this is my fault to think this would have a some easier to understanD wording in it to learn, but when there is no way to cancel.  I'm asking for you to help me cancel and any kind of refund. If I used it, it would make sence, but the most I did with this program was worked on trying to get rid of it and cancel it. 

[kglad]

adobe doesn't have anything that costs 500 usa dollars for 5 months.

anway, you have to fix payment problems in order to cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Nancy OShea]

Your online account can be found below.

https://account.adobe.com/plans

If you cancel early, you'll have to pay a 50% early termination fee.

To avoid the termination fee, wait to cancel until your 12th month of service.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

[Shivangi_Gupta]

Hi @brucie0h

We are sorry for any inconvenience caused. I checked your account details and found that you have pending dues on your account. You may need to clear them following the steps listed in the article shared by the expert above and then cancel the subscription.

Let us know if you get any issues while doing so.
^Shivangi