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Please help me cancel Stock subscription

New Here ,
May 15, 2024 May 15, 2024

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Hello, I want to cancel the transaction Adobe Stock . Adobe Stock automatically registered, because I wasn't paying attention . Thank you very much for your help

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Community Expert ,
May 15, 2024 May 15, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
May 15, 2024 May 15, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Community Expert ,
May 15, 2024 May 15, 2024

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Are you looking to cancel your subscription or cancel an asset you licensed by mistake?  Two different things.

 

The former requires logging-in to your Adobe Account below to cancel your Stock plan.

https://account.adobe.com/plans

 

The latter requires you to contact Adobe Stock support with the asset ID # that you licensed by mistake.

https://community.adobe.com/t5/stock/ct-p/ct-stock?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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