Please help me stop double account?

New Here ,
Dec 15, 2017 Dec 15, 2017

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For some reason I pay for two accounts Creative Cloud for teams and Creative Cloud! I don't need Creative Cloud for teams! I only use it for myself but I can not stop my membership of creative Cloud for teams. There's no button??? Please can you help me stop this?

It cos me every month 69,99 euro extra. That is for me a lot of money!

I hope to hear from you soon!

Thanks

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correct answers 1 Correct answer

LEGEND , Dec 15, 2017 Dec 15, 2017

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

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LEGEND ,
Dec 15, 2017 Dec 15, 2017

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How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

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New Here ,
Feb 14, 2022 Feb 14, 2022

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Please cancel my double account for teams

 

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Adobe Community Professional ,
Feb 14, 2022 Feb 14, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Feb 14, 2022 Feb 14, 2022

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If you have a TEAMS plan, you should contact your IT dept admin. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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