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Please, if there is such a possibility!

New Here ,
May 10, 2022 May 10, 2022

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in my country now there is no technical possibility to pay for the renewal of the subscription, I heard that you gave my colleagues a couple of months to use the subscription for free, can I somehow renew my subscription too?

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correct answers 1 Correct answer

Adobe Community Professional , May 11, 2022 May 11, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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LEGEND ,
May 10, 2022 May 10, 2022

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What country? Where did you hear these things?

 

Do you realize that we are not Adobe in this forum, we are other Lightroom Classic users who can't provide free subscriptions to you, even if we wanted to.

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New Here ,
May 12, 2022 May 12, 2022

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Thank you! Clear.

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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>in my country

 

What country?

 

If russia the US Government has put sanctions in place

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

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New Here ,
May 12, 2022 May 12, 2022

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LATEST

You don't have to punish people.

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Adobe Community Professional ,
May 11, 2022 May 11, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 12, 2022 May 12, 2022

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adobe's handling users in russia on a case-by-case basis.

 

contact support per @Peru Bob's suggestion to have your situation evaluated.

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New Here ,
May 12, 2022 May 12, 2022

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Thank you!

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