We did check your account through the registered email on Community, but couldn't find any active subscription under it.
In this scenario, what we assume is that, the email address initially used to register the for subscription is a different than this one. Is there any other email you could probably think of? Please share it with us via private message.
To initiate private message:
1- Click on my profile icon
2- click on Send message at upper right corner.
3- type your message and send.
Also, for the cancellation/refund request, we'd suggest you to follow the steps suggested in this help article here: