• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Please reset the activation count for my perpetual license

New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

I warmly welcome.

Please reset the activation count for my perpetual license- Key: REMOVED

W dniu 12 sty 2022 Key REMOVED the case concerns was issued to me in the case: REMOVED (key replacement REMOVED).

 

Thanks

[PII removed by moderator]

This is a PUBLIC FORUM so you have now given your serial number to everyone in the world

NEVER post private information in a public forum... Moderator

TOPICS
Billing

Views

162

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

THX.

 

 

Some idiot from chat adobe told me by sending a link that I should write it down here and that I would get help in this matter. 

[abuse removed by moderator]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

The chat agent was wrong.

You need to go back to chat and get another agent.  Only ask to have your activations reset.

 

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

That's very important advice. DO NOT start by saying what product you have. If it is old, you will be bounced. Even so it may take many attempts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

LATEST

This is a user-to-user forum, not Adobe support.  Nobody here can Reset Activation. And depending on which product you have, it may not be possible to activate it anymore.  CS1, CS2, CS3 and CS4 activation servers are dead.

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines