Please reset the activation count for my perpetual license

New Here ,
Jan 26, 2022 Jan 26, 2022

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I warmly welcome.

Please reset the activation count for my perpetual license- Key: REMOVED

W dniu 12 sty 2022 Key REMOVED the case concerns was issued to me in the case: REMOVED (key replacement REMOVED).

 

Thanks

[PII removed by moderator]

This is a PUBLIC FORUM so you have now given your serial number to everyone in the world

NEVER post private information in a public forum... Moderator

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 26, 2022 Jan 26, 2022

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THX.

 

 

Some idiot from chat adobe told me by sending a link that I should write it down here and that I would get help in this matter. 

[abuse removed by moderator]

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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The chat agent was wrong.

You need to go back to chat and get another agent.  Only ask to have your activations reset.

 

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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LEGEND ,
Jan 26, 2022 Jan 26, 2022

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That's very important advice. DO NOT start by saying what product you have. If it is old, you will be bounced. Even so it may take many attempts.

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Adobe Community Professional ,
Jan 26, 2022 Jan 26, 2022

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This is a user-to-user forum, not Adobe support.  Nobody here can Reset Activation. And depending on which product you have, it may not be possible to activate it anymore.  CS1, CS2, CS3 and CS4 activation servers are dead.

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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