popup window testversion Indesign

New Here ,
Sep 24, 2021 Sep 24, 2021

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Hi

I have got a yearaccount on InDesign and payed for one year till may 2022. When I start up Indesign (Windows10) a popup window appear that the testversion is over. I closed the windows but then Indesign also closes.

Please help   

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correct answers 1 Correct answer

Adobe Community Professional , Sep 24, 2021 Sep 24, 2021

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message.

...

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Adobe Community Professional ,
Sep 24, 2021 Sep 24, 2021

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Hi @defaultraafgrm9o2sa:

 

Let's start by signing out of your CC account and then back in again. You can do this through the CC Desktop App or through the InDesign Help menu.

 

~Barb

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Adobe Community Professional ,
Sep 24, 2021 Sep 24, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Sep 24, 2021 Sep 24, 2021

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Moving this to the Account, Payment and Plan forum, which is a better place for such an issue

-Manan

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