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Por que me cobran 20% de impuesto cuando en realidad donde yo vivo son 7% el impuesto.

New Here ,
Oct 22, 2021 Oct 22, 2021

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Por que me cobran 20% de impuesto cuando en realidad donde yo vivo son 7% el impuesto.

He intentado por todas partes a ponerme en contacto con el departamento de Facturación de Adobe, pero ya no hay manera, han quitado todas las formas posibles de contactar con una persona humana para ahorarse 2 duros.

Yo vivo en España, en las Islas Canarias más exacto.

En España el IVA es del 20% y en Canarias es del 7%.

Todas las compañías de servicios como de moviles u otros cobran el 7% a cambio Adobe nos cobra el 20%, por lo cual es ilegal y es considerado ESTAFA en toda regla.

Llevo más de 2 años pagandolo así, y por lo cual me deberian de devolver el 13% de todas las facturas y actualizar su forma de cobro correctamente. Mi abogado ya esta tramitadno la denuncia, al no poder contactar de ninguna forma con los representantes legales de Adobe para poder solucionar el problema.

Espero que lo antes posible se pongan en contacto conmigo.

Gracias

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Community Expert ,
Oct 22, 2021 Oct 22, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Hola. También de Canarias y estoy en las mismas desde hace años. Pudiste resolverlo?

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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@crooibos 

 

contact adobe support for billing questions. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
May 02, 2024 May 02, 2024

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IVA

 

Somos demasiados residentes en la misma situración, solo dan dos opciones:

1. Hacer IVA Intracomunitario 

2. buscar revendedor de Adobe en las Islas Canarias. 

 

La primera opción es complicada de realizar. la segunda, solo dan opción anual. (desconozco el precio)

Por último, comentan que todos los cobros anteriores de IVA no los van a devolver.

 

Esperamos una respuesta lo antes posible sobre este tema, 

muchas gracias

 

 

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Community Expert ,
May 02, 2024 May 02, 2024

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you should contact adobe support, per above.

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