Portfolio Loss Due to University Account Deactivation: Request to Transfer to New Account

[reinta_yogurtt0069]

Hello, my university Adobe account has been deactivated, resulting in the loss of five portfolios stored on Adobe Express and Behance cloud storage. I am currently job hunting and urgently need access to my portfolios.

I have reached out to my university's IT department several times, but as I have already graduated, they have chosen not to respond. I am reaching out to the Adobe team, hoping for assistance in transferring my portfolios to my current account (email removed by moderator). I would be incredibly grateful if the Adobe team could help me with this.

My university is Teesside University, and my university email address was email removed by moderator

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

[kglad]

the plan admin owns those assets.  ie, you need to get their cooperation, https://helpx.adobe.com/enterprise/kb/contact-administrator.html