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Prélèvement bancaire malgré resiliation

New Here ,
Feb 21, 2023 Feb 21, 2023

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J'ai voulu tenter l'essai de 15 jours et n'ai pas réussi à télécharger. Impossible de voir comment annuler l'essai. J'ai supprimé mon compt, mais le 15 ème jour le prélèvement est passé et ai été débité de la somme de 23,99€.

sur mon compte Adobe, aucune trace de cet abonnement froduleux, aucune facture, rien. Aucune trace de l'existance de ce prélèvement et naturellement impossible de joindre un service après-vente d'Adobe.

Il me reste la solution de bloquer ce prélèvement pour escroquerie

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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it's not fraud; you failed to follow directions (among other issues).  anyway, contact adobe support and make your case. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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