Hello community, this is merely evidence if adobe tries to charge me again or something.
I received a notification today of an adobe subscription but because of insufficient funds I wasn't charged, so I am trying to delete my information so they don't try to charge me again, but it seemed I already deleted beforehand after the free trial; so I am trying to know why did they try to charge me? Why isn't my information in my account? And how do I know they won't do it again if my billing information wasn't there the last time? I also can't delete my account.
We appreciate you contacting us. As per your account details, you have an active subscription for Adobe Illustrator since last 1 month and 8 days.
This is the reason you have been charged. I can see that you have mentioned that you canceled the subscription before the trial ended. Could you confirm if you received an email regarding the cancelation?
there are 2 ways to contact adobe support; chat and twitter (now x):
chat: if you have or want to purchase a subscription, use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
Hello community, this is merely evidence if adobe tries to charge me again or something.
I received a notification today of an adobe subscription but because of insufficient funds I wasn't charged, so I am trying to delete my information so they don't try to charge me again, but it seemed I already deleted beforehand after the free trial; so I am trying to know why did they try to charge me? Why isn't my information in my account? And how do I know they won't do it again if my billing information wasn't there the last time? I also can't delete my account.
6
Replies
AdChoices