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New Here ,
Feb 21, 2025 Feb 21, 2025

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Dear Team,

 

I hope this message finds you well. 

 

I recently paid 1700 rupees for access to your premium version, but unfortunately, I am unable to access it after completing my payment. 

 

Could you please check this issue and resolve it at your earliest convenience? 

 

Thank you for your assistance.

 

Best regards,

Abhijit koley 

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Community Expert ,
Feb 21, 2025 Feb 21, 2025

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did you purchase via an app store?  if so, contact that app store.

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Adobe Employee ,
Feb 21, 2025 Feb 21, 2025

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Abhijit, I am very sorry, but I don't see any active memberships or subscriptions under the account you used to post to this public discussion forum. Please follow the suggestion offered by Kglad and work with your App store provider to resolve any problems purchasing a membership from them. ^JW

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