Prepaid CC Photography Plan upgrade to 1TB

[ggarber0]

Is there a way for an existing Creative Cloud Photography customer who has prepaid for the year to take advantage of the $14.99 upgrade pricing for 1TB of cloud storage?

[KanikaS]

Hi Ggarber0,

As you mentioned that you are an existing Photography plan user, please use this link to upgrade to 1 TB storage: Adobe CC Photography Plan | Professional Photo Editing Software.

Hope this helps.

Let us know if you face any issues while upgrading the plan.

Thanks

Kanika

[ggarber0]

The option to switch plans is not available in mange plan (only cancel plan) as I have Creative Cloud Photography plan (one-year, prepaid)‎

[KanikaS]

In case the option to switch is not available, the only option left is to cancel and purchase a new subscription.

I would suggest you to Contact Customer Care for help and support.

[Chickenlips]

I tried this link and was instructed to cancel my current account to upgrade. I did this and now it won't let me upgrade.. It says error and contact CS. I have, but he suggested to use another account which I don't want to do. I have now been told to wait 72hrs. What a mess.

[KanikaS]

Hi,

I see you have an Adobe account under the same email as with forums. The subscription under this ID has been canceled.

Let us know if you need any help around this.

Thanks

Kanika

[seanj70900885]

Yeah, the Upgrade Link doesn't work. It takes me to the "manage plan" screen, but there is no option for the 1TB upgrade. The only other options are full CC suite plans. I'm not prepaid, I pay monthly and can't upgrade. Waited on chat for an hour yesterday and they told me to try today. Still no luck.

[KanikaS]

Hi Sean,

Please check your private message.

Thanks

Kanika

[EvilBoris]

that is exactly what they said to me, I don't want to cancel the account as then I lose the special upgrade price.

[KanikaS]

Hi EvilBoris,

We understand that you are not being able to upgrade the Photography plan, we have already raised this with our team and will let you know when this gets resolved.

Thanks

Kanika

[fakewaffle]

I have the same problem. I'm on the $9.99 Photography plan and follow the links to "Save up to 25% when you upgrade to the Creative Cloud Photography plan with 1TB of cloud storage US$14.99 /mo" and that plan is not listed there.

[fakewaffle]

Here are the plans that it shows me (following the links in the email, website, and your link):

[Amoakk]

I am having the same problem as others. I cannot see the option to upgrade my plan without first canceling my subscription.

And then if I try to cancel the old subscription, it tells me I have to pay a $54.95 fee, so I didn't cancel.

[KanikaS]

Hi,

I would request you to kindly wait for a few hours and check again. We have a close eye on this and will try to resolve this asap.

Thanks

Kanika

[Chickenlip5]

I had to sign up with a new email and was given the discount on the phone. It works, but I lost all my Lightroom Mobile previews by moving to a new account.

[seanj70900885]

Adobe did a remote into my computer earlier today and attempted to complete the upgrade and were able to see what we are talking about. Now that they are aware of the issue, they are working on a fix.

[Rick.Williams]

I am having the same issue.

[Mike Dowsett]

I am still getting the same issue here.

I'm also on the $9.99 Photography plan and follow the links to "Save up to 25% when you upgrade to the Creative Cloud Photography plan with 1TB of cloud storage US$14.99 /month" and that plan is not listed.

Any idea as to when we can expect this to be fixed?

[Mike Dowsett]

And still not working for me [sigh]......

[Jeff A Wright]

Mike Dowsett and Amoakk the feature should now be available under the account management option.  You can find details regarding the additional storage offerings at Answering Your Questions on Lightroom CC, Lightroom Classic CC and More.

For information on how to manage your membership see Manage your Creative Cloud membership .  If you are not seeing the option, to purchase additional storage, then please utilize an alternate web browser.  If the option to increase storage space is still not available, then please contact our support team at Contact Customer Care so that your specific circumstances can be reviewed.

[seanj70900885]

I have tried both Safari and Firefox, and the additional options are still not showing up.

[fakewaffle]

I still don't see the new plans. I only see the options in the above screenshots.

[seanj70900885]

Also, regarding Customer Care, I waited on chat for over an hour on Wednesday to get this resolved and after being handed off to sales, the resolution given to me was to "keep trying." I don't have the time or faith in Customer Care being able to get this resolved. Are they now aware of the issues people are having trying to upgrade? Can they now process the change for us?

[vidalb74291232]

I dont know. Just a few minutes I called with adobe team ..here in my country (México) And they explained me the problem.Ok .... when finish the 7 days test if I dont want to buy the photoshop CC2018 I dont have problem ,because my Photoshop CC 2017 begins to work ...                                     ATTE.

         Vidal Berrones Murillo     <Removed by Moderator>

[EvilBoris]

Same, no discounted offers for me