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Prepaid CC Photography Plan upgrade to 1TB

New Here ,
Oct 18, 2017 Oct 18, 2017

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Is there a way for an existing Creative Cloud Photography customer who has prepaid for the year to take advantage of the $14.99 upgrade pricing for 1TB of cloud storage?

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correct answers 1 Correct answer

Adobe Employee , Nov 08, 2017 Nov 08, 2017

Hi,

Please see the link for help:

Upgrade your Creative Cloud storage

Hope this helps.

Thanks

Kanika

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Adobe Employee ,
Oct 18, 2017 Oct 18, 2017

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Hi Ggarber0,

As you mentioned that you are an existing Photography plan user, please use this link to upgrade to 1 TB storage: Adobe CC Photography Plan | Professional Photo Editing Software.

Hope this helps.

Let us know if you face any issues while upgrading the plan.

Thanks

Kanika

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New Here ,
Oct 18, 2017 Oct 18, 2017

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The option to switch plans is not available in mange plan (only cancel plan) as I have Creative Cloud Photography plan (one-year, prepaid)‎

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Adobe Employee ,
Oct 18, 2017 Oct 18, 2017

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In case the option to switch is not available, the only option left is to cancel and purchase a new subscription.

I would suggest you to Contact Customer Care for help and support.

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New Here ,
Oct 18, 2017 Oct 18, 2017

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I tried this link and was instructed to cancel my current account to upgrade. I did this and now it won't let me upgrade.. It says error and contact CS. I have, but he suggested to use another account which I don't want to do. I have now been told to wait 72hrs. What a mess.

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Hi,

I see you have an Adobe account under the same email as with forums. The subscription under this ID has been canceled.

Let us know if you need any help around this.

Thanks

Kanika

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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Yeah, the Upgrade Link doesn't work. It takes me to the "manage plan" screen, but there is no option for the 1TB upgrade. The only other options are full CC suite plans. I'm not prepaid, I pay monthly and can't upgrade. Waited on chat for an hour yesterday and they told me to try today. Still no luck.

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Hi Sean,

Please check your private message.

Thanks

Kanika

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New Here ,
Oct 19, 2017 Oct 19, 2017

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that is exactly what they said to me, I don't want to cancel the account as then I lose the special upgrade price.

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Hi EvilBoris,

We understand that you are not being able to upgrade the Photography plan, we have already raised this with our team and will let you know when this gets resolved.

Thanks

Kanika

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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I have the same problem. I'm on the $9.99 Photography plan and follow the links to "Save up to 25% when you upgrade to the Creative Cloud Photography plan with 1TB of cloud storage US$14.99 /mo" and that plan is not listed there.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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Here are the plans that it shows me (following the links in the email, website, and your link):

Screen Shot 2017-10-19 at 2.38.05 PM.png

Screen Shot 2017-10-19 at 2.38.12 PM.png

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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I am having the same problem as others. I cannot see the option to upgrade my plan without first canceling my subscription.

And then if I try to cancel the old subscription, it tells me I have to pay a $54.95 fee, so I didn't cancel.

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Hi,

I would request you to kindly wait for a few hours and check again. We have a close eye on this and will try to resolve this asap.

Thanks

Kanika

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New Here ,
Oct 19, 2017 Oct 19, 2017

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I had to sign up with a new email and was given the discount on the phone. It works, but I lost all my Lightroom Mobile previews by moving to a new account.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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Adobe did a remote into my computer earlier today and attempted to complete the upgrade and were able to see what we are talking about. Now that they are aware of the issue, they are working on a fix.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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I am having the same issue.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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I am still getting the same issue here.

I'm also on the $9.99 Photography plan and follow the links to "Save up to 25% when you upgrade to the Creative Cloud Photography plan with 1TB of cloud storage US$14.99 /month" and that plan is not listed.

Any idea as to when we can expect this to be fixed?

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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And still not working for me [sigh]......

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Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

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Mike Dowsett and Amoakk the feature should now be available under the account management option.  You can find details regarding the additional storage offerings at Answering Your Questions on Lightroom CC, Lightroom Classic CC and More.

For information on how to manage your membership see Manage your Creative Cloud membership .  If you are not seeing the option, to purchase additional storage, then please utilize an alternate web browser.  If the option to increase storage space is still not available, then please contact our support team at Contact Customer Care so that your specific circumstances can be reviewed.

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Community Beginner ,
Oct 20, 2017 Oct 20, 2017

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I have tried both Safari and Firefox, and the additional options are still not showing up.

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Community Beginner ,
Oct 20, 2017 Oct 20, 2017

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I still don't see the new plans. I only see the options in the above screenshots.

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Community Beginner ,
Oct 20, 2017 Oct 20, 2017

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Also, regarding Customer Care, I waited on chat for over an hour on Wednesday to get this resolved and after being handed off to sales, the resolution given to me was to "keep trying." I don't have the time or faith in Customer Care being able to get this resolved. Are they now aware of the issues people are having trying to upgrade? Can they now process the change for us?

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New Here ,
Oct 20, 2017 Oct 20, 2017

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I dont know. Just a few minutes I called with adobe team ..here in my country (México) And they explained me the problem.Ok .... when finish the 7 days test if I dont want to buy the photoshop CC2018 I dont have problem ,because my Photoshop CC 2017 begins to work ...                                     ATTE.

         Vidal Berrones Murillo     <Removed by Moderator>

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Same, no discounted offers for me

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