Price increase after using redemption code?

New Here ,
Nov 22, 2021 Nov 22, 2021

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Hi there,
I, living in Germany, recently took advantage of the early Black Friday offer for the photo package for € 9,90/mo. Today, I purchased a cheaper annual subscription via amazon for the same package and activated it. So far, so good. The only issue is that my subscription management center tells me that as of Dec 2022, my monthly charge will be the regular price of € 11,89/mo. That can't be right as it should go back to € 9,90. How can I get Adobe to look into this?

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Account management , Billing

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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The Black Friday special is for NEW SUBSCRIBERS ONLY.   As far as I know, you can't combine special offers.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Thanks, Nancy, but I was a new subscriber. So my understanding is that after the annual subscription I activated via redemption code, I go back to the original price, as the offer was not limited in time.

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LEGEND ,
Nov 22, 2021 Nov 22, 2021

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You are talking about two different subscriptions: " took advantage of the early Black Friday offer" and "I purchased a cheaper annual subscription via amazon".  I don't understand what you did. Why did you buy two different subscriptions, and what did you expect to happen?

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New Here ,
Nov 22, 2021 Nov 22, 2021

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I first subscribed to a monthly plan when Adobe offered it at reduced Black Friday rates. A week-ish later, amazon offered an annual subscription which was cheaper. My expectation is that the monthly plan is coming back after the year is over. Excerpt from the how-tos:

"If you already have the same plan or product, and redeem with the same Adobe ID:  

  • If your payment plan is Annual plan, paid monthly, Adobe stops charging your credit card after you redeem the code. After the redemption code subscription term expires, Adobe resumes charging your credit card."

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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You may need to go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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