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Pro version cancellation

New Here ,
Jul 27, 2023 Jul 27, 2023

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Dear Adobe team,

I am writing to you regarding my existing Adobe Pro version because I would like to cancel it without incurring an early cancellation fee. I mistakenly purchased it, and I do not use it. I thought I had already canceled it during the 7-day free trial, but now I see that I am still being charged. Could you please assist me with this issue? You can check my profile, and you will see that I have only used the Pro version once.

Thank you in advance.

Best regards,

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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Please contact Adobe support only they can take decisions in these matters. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hi there,

Thanks for contacting us. We checked and found that you have an active subscription with Adobe. If you tried to cancel, it didn't go through.

Before moving ahead, you should be aware of the cancellation terms and condition. Refer to this article to know more: https://www.adobe.com/legal/subscription-terms.html

 

We can not provide any account related specific info because this is a [ublic forum. 

You can always start a private session with our support team as suggested by the expert above: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Let us know if you have any questions.

Regards,

Shivangi

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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LATEST

adobe can't determine how often you've used its apps, or if you even used them at all.  ie, you can expect to pay a penalty per the terms of your agreement if you have an annual subscription that you're canceling early.  note: adobe support can be understanding if you cogently make your case.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

=====================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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