Probe abo kündigen nicht möglich

New Here ,
Oct 14, 2020 Oct 14, 2020

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wenn ich auf meine Abos gehe, sehe ich indesign nicht als Testversion abo. Was soll ich machen? Um die Testversion zu kündigen muss dort ein Abo stehen. In der Kreativ Cloud steht jedoch eindeutig - noch 2 Tage- bis es kostenpflichtig wird. 

 

Vielen Dank im Voraus. 

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correct answers 1 Correct answer

Community Expert , Oct 14, 2020 Oct 14, 2020

On the 8th day, your trial will revert to a paid plan at which point you may cancel and request a refund.  You have 14 days to cancel without penalty.  See link below for details

https://www.adobe.com/legal/subscription-terms.html

 

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Community Expert ,
Oct 14, 2020 Oct 14, 2020

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Hello @Katharina5E07 ,
Contact support, we can't help with account issues as no one here has access to your account information. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Oct 14, 2020 Oct 14, 2020

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On the 8th day, your trial will revert to a paid plan at which point you may cancel and request a refund.  You have 14 days to cancel without penalty.  See link below for details

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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