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Probeabo gekündigt - Fehler

New Here ,
Dec 19, 2022 Dec 19, 2022

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Ich habe fristgerecht das Probeabo gekündigt, innerhalb der 2 Wochenfrist. Jetzt ist mir aufgefallen, dass es scheinbar noch funktioniert und mein Konto noch voll funktionsfähig ist. Was kann ich tun? Wenn ich jetzt nochmal den Kündigungsvorgang durchgehe, muss ich über 100 EUR zahlen. Was ich nicht einsehe, denn ich habe alles zeitgerecht ausgeführt.

Hat jemand Erfahrung damit?

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correct answers 1 Correct answer

Adobe Employee , Dec 19, 2022 Dec 19, 2022

Hi there,

 

We appreciate you writing in. Happy to help!

 

We checked the account details associated with your email ID and we see that you have an InDesign subscription that is under cancelling status.

 

Since, this is a community forum and we will not be able to discuss any account or cancellation related information, I would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

 

Please use the link below to connect with the

...

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Adobe Employee ,
Dec 19, 2022 Dec 19, 2022

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We checked the account details associated with your email ID and we see that you have an InDesign subscription that is under cancelling status.

 

Since, this is a community forum and we will not be able to discuss any account or cancellation related information, I would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

 

Please use the link below to connect with the Adobe Customer support via chat or on the phone. You must be signed in with your Adobe ID.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Let me know if you have any more questions, comments, or concerns.

 

Thank you,

Rashmi Swain

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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there are 2 other ways (3 ways total) to contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
explained in the @Rashmi27002770wxve post

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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