Problème de code abonnement

[Juliana_Lozano]

Bonjour,

J'ai un problème avec la mise en place d'un code promo pour mon abonnement. Mon école m'a donné un code promo, qui me permet de payer Adobe qu'une fois dans l'année. Je l'ai rentré sur le site, payé l'abonnement annuel. Mais Adobe n'a pas marqué de changement sur mon compte. J'ai pourtant utilisé le bon mail.

Je vais être débité demain de 35 euros alors que normalement j'ai changé d'abonnement. Comment faire ?

[John T Smith]

Redemption Code https://helpx.adobe.com/download-install/kb/redemption-code-help.html

If that doesn't work, you will need to ask your school for help

[Jeffrey_A_Wright]

Juliana, when did you enter the redemption code that was provided to you? Was it a year ago? Your current subscription has been active for over a year. Please see https://adobe.ly/4j6LN0p for additional information about purchasing and managing an Adobe subscription with an educational discount. ^JW

[Juliana_Lozano]

Mon code ne date pas d'un an. Il est nouveau, de cette année et il est valable pendant encore 1 an. Je l'ai payé aujourd'hui mais il ne s'est pas mis en marche sur mon profil Adobe.

[Jeffrey_A_Wright]

Thanks for the update; the timing is odd since your plan is over its anniversary date. Please contact your school to request a new code per the guidance shared by PeruBob at https://adobe.ly/4j6OPlj. They can issue you a new code, which is valid for April before you are charged for your plan.

Separately make sure you have submitted your proof of eligibility to help confirm that you are still eligible for the discounted rate. Please see https://adobe.ly/43UzcJ8 for information on how to submit your proof of eligibility.

You may also want to inquire if your school offers its own managed Creative Cloud plan, instead of codes, which you can use instead. ^JW