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problème résiliation avec disparition de ma formule

New Here ,
Sep 30, 2022 Sep 30, 2022

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Bonjour, j'ai contracté une formule photoshop+lightroom il y a 7ans à 11,99€/mois, je suis prelevé depuis tous les mois. Cela fait très longtemps que je n'utilise plus les logiciels en question et souhaiter résilier mon abonnement. Cependant dans mon compte adobe, il n'y a aucune trace de mon abonnement encore actif, il est inscrit que je n'ai aucune formule en cours. Je ne peux donc pas résilier cette abonnement.

Comment faire?

 

merci d'avance

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Account management , Billing

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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Please contact support as only they can help in account related issues

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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make sure you have the correct adobe id when checking your account and/or contacting adobe support. 

 

open your cc desktop app > click the icon at the top right (your adobe forum icon) > and note the email address on the 2nd line.  that's your adobe id.

 

kglad_0-1664541521307.png

 

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