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Problèmes de facture

New Here ,
Jan 28, 2023 Jan 28, 2023

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Bon là ça fait pratiquement 10h que j'essaye d'avoir de l'aide.

Le 3 décembre j'ai pris un essai gratuit sur AE et je me suis désabonner 1h après l'avoir utiliser, j'avais annuler, mais depuis ce temps-là ça fait deux fois que je vois sur mes factures bancaires que j'ai payer plein prix, quand que j'ai pourtant annuler, je ne suis pas épais, je sais que j'ai bel et bien annuler. Je suis aller vérifier mes dernières factures, j'ai annuler ma formule où ça me dit que je viens de payer 160$ pour annuler? Ça ne fait aucun sens. Est-ce qu'il y a un moyen que je puisse avoir un remboursement ou de l'aide, car j'essaye de trouver de l'aide et votre site semble impossible d'en donner.

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correct answers 1 Correct answer

Community Expert , Jan 28, 2023 Jan 28, 2023

contact adobe support and resolve the problem.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer t

...

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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contact adobe support and resolve the problem.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise and teams >

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New Here ,
Jan 28, 2023 Jan 28, 2023

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C'était sur mon relevé de carte de crédit, mais j'ai résilier ma formule où il y avait AE, mais il y a un montant de 169$ est-ce que j'ai payé pour annuler cette formule ou c'est un montant qui me sera remboursé et on dirait qu'ils vont m'enlever complètement d'Adobe, c'est pas ce que je veux, je veux juste Premiere.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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now it's less clear what you're doing, but it's not important that everything is clarified in the forums.  it's adobe support you need to communicate with.

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New Here ,
Jan 28, 2023 Jan 28, 2023

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Okay thank you

 

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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you're welcome.  let us know the outcome.  (generally, adobe's very forgiving even if you made an error as long as you still have a subscription and, of course, if it's adobe's error there won't be a problem getting your refund.)

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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Jérémie, thank you for contacting our support team about your billing questions. You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to your active support case ADB-27859923-N6J5. 

 

The case is currently open and pending your response, Jérémie. It will automatically close in the next few days if we do not receive a response.

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