Problem contacting a live Adobe operator

[viktoriia_09]

Please help me connect to a live Adobe operator, because the virtual assistant does not understand my problem and ignores my requests to connect to an operator. I would be very grateful for your help.

[Glenn 8675309]

in the help pop up type in AGENT.  no more, no less, just AGENT

[Kevin Stohlmeyer]

@viktoriia_09 can you ask your question here? Perhaps we can help. 

[viktoriia_09]

Dear Adobe Support Team,

I am writing to request a refund and cancellation of an Adobe subscription that was mistakenly charged to an account that I do not have access to.

Some time ago, I accidentally created an Adobe account with the wrong email address. I no longer have access to this account. The free trial period for it has expired, and I did not have access to the confirmation code and this account to cancel the plan and it will automatically renew. Today, after the trial period ended, I was charged for the subscription.

I kindly request that you:

1. Refund the funds that were recently charged to the account.

2. Cancel and block the subscription for the past viktoriia.ulychna.ar2023@lpnu.ua account;

3. Disable any automatic future payments for this account, as I do not have access to it and do not use it.

 Two days ago I created and paid for a new Adobe account using my correct email address. I have full access to this account and am actively using it on the student subscription plan. I am happy with it and am actively using it.

Thank you for your understanding and support. Please let me know if you need any further information.

Best regards,

Victoria

[Anshul_Nautiyal]

Hi @viktoriia_09,

Thank you for reaching out to us, and I’m sorry to hear about the inconvenience you’ve experienced.

We understand your concern regarding the subscription charge on an account you no longer have access to. As mentioned, the subscription was associated with an inaccessible email address, and you’ve since created and are actively using a new account with the correct email.

To resolve this, we recommend contacting our support team directly via the following link:
https://adobe.ly/40oHxSE

They will be able to assist you in verifying the account details and help with cancelling the subscription and reviewing the refund eligibility.

We appreciate your understanding and are here to support you further if needed.

Regards,
AN