Problem: Ich kann mein Abo nicht verwalten

[jonas_9649]

Hallo,

ich kann mein Abo nicht kündigen, da seit mehreren Tagen dort angegeben ist, dass mein Abo in Kürze verwaltet werden kann.

Wie löst sich das Problem?

 

[Jeffrey_A_Wright]

Jonas, thanks for evaluating our services. I am sorry you did not find more value in our offerings. The method of payment you used to compensate us was not accepted. Please see https://adobe.ly/4oGnlpO for details on how to correct the account.

Once the account is in good standing, you can then complete the self-cancel process listed at https://adobe.ly/4qM3s1L. ^JW

[jonas_9649]

It doesn't say that there is a problem with the method of payment, also
that instruction you've linked me doesn't work for me.

[Jeffrey_A_Wright]

Thanks for the update. Please use a different web browser or device since the current device or browser appears to be blocked from interacting with our online forms, Jonas. ^JW

[kglad]

p.s.  try using a mobile phone's updated non-opera browser with wifi disabled.