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Problem in uploading my profile picture

Community Beginner ,
Jul 09, 2021 Jul 09, 2021

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Hello I am trying to upload a new image into my Adobe account profile. Despite the image is more than  276x276px I get an error message: 

The minimum size for an uploaded profile image is 276x276px. Please upload a larger image. 

I have PC Windows 10 PC

Anyone can help? 

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correct answers 1 Correct answer

Adobe Community Professional , Jul 11, 2021 Jul 11, 2021
Try with a 500 x 500 jpg that is optimized for the web in Photoshop or Lightroom first.  In other words, no images straight from your smartphone camera.

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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What file type?

What filesize?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Hello 

Thank you for your reply. I have tried several file formats PNG, JPEG and GIF with the same result. 

The dimension of the file is 1535 x 591 pixels

Waiting for your support 

 

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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Try with a 500 x 500 jpg that is optimized for the web in Photoshop or Lightroom first.  In other words, no images straight from your smartphone camera.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Hello thank you I have managed to solve the problem

Emilio

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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Glad you got it all sorted.  🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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