Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Problem purchasing plan

New Here ,
Mar 27, 2020 Mar 27, 2020

Copy link to clipboard

Copied

I had spent an hour with the online help chat yesterday, unsuccessfully trying to upgrade my Photoshop Plan to the All Apps Plan.  After some time trying to do it on her end, she suggusted that I cancel the current plan and purchace the new one.  That did not work, and now I have no photoshop.  I just tried to purchase again, but still no luck.  Please advise... 

TOPICS
Account management, Activation, Billing, Creative Cloud

Views

49

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

Copy link to clipboard

Copied

LATEST

Is the payment not going through? Did you try with a different credit card?

This is a user-to-user forum.  Nobody here can help with payment problems.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines