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problem [Two Cloud plans, each with a separate Adobe ID]

New Here ,
Nov 27, 2021 Nov 27, 2021

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hay.
i have this account, and another one frome another e-mail.
i buy the illustrator from the other account.
and now i cannot work at the same time ay photoshop (sign with this account-REMOVED
and illustrator on anouther account REMOVED

what can i do?

liat21969024wz3f_0-1638051134769.png

 

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[This is a public forum, not Adobe support, please do not post personal information]

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Community Expert ,
Nov 27, 2021 Nov 27, 2021

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You need to cancel one and add to the other... to do so without an early cancel fee you need to contact Adobe

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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