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Problem with a payment

New Here ,
Mar 02, 2023 Mar 02, 2023

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Hallo everyone,

 

I have a problem with my payment. If I check my "change plan" I dont have any plan there and any invoice, , but payments are still leaving the bank account.

It just doesn't show any active plan or invoice so nothing can be cancelled. Any advice on how to cancel this? Alternatively, how to get a phone for support?

Thanks everyone for the advice

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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Hi @bara28674922vwkq,

Only Adobe support would be able to help in this matter, To contact them follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

You can also connect via Twitter @Adobecare
-Manan

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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contact customer care per previous messages, so they can find your account.

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