Problem with account verification - wrong password

[eu_2688]

Hello!

I have an issue with a newly created account.

I just bought a monthly subscription, received a confirmation email, and clicked the "Verify account" button. However, when I enter the password, it says it's wrong.

So the problem is: I can't change my password (because my account is not verified), nor can I verify my account because it says my initial password is wrong. I'm posting here from another account because I cannot log in to my unverified original account, and I can't get agent support for the same reason.

What shall I do? Can Adobe help reset the password of a non-verified account (I do have access to my email), or will they cancel the account?

 

[kglad]

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

if that fails to help, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.