Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Problem with an attempt for payment using my card for accounts that I don't believe I have

New Here ,
Apr 18, 2020 Apr 18, 2020

Copy link to clipboard

Copied

Account management

 Believe I was built for accounts I don't have

 

Screenshot_20200418-094101_Messages.jpgScreenshot_20200418-094053_Messages.jpg

 

(Images placed In Line with the text of the post, Attachments delete. Done by Moderator)

TOPICS
Account management, Billing

Views

69

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 18, 2020 Apr 18, 2020

Copy link to clipboard

Copied

1 - contact your credit card company if you think theft/fraud was involved

2 - go to your Adobe account to see what you have https://account.adobe.com/plans

3 - This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 18, 2020 Apr 18, 2020

Copy link to clipboard

Copied

LATEST

So someone cloned your phone number?

None of this has anything to do with Adobe. Someone has either stollen, cloned, your phone number or whatever that Cash App is and your Sign In, or some username that you use someplace and tried to purchase images of one type or another from the Adobe Stock system.

The only part Adobe has in this is that they run the Stock Image system whoever is trying to access with your name/number.

 

I'd call you cell provider and run a trace on these texts.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines