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Please contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan
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Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html
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Refund will be done automatically (if eligible!) via the same channel you did the payment after the cancel. For any other information contact Adobe customer care as indicated in @Manan Joshi 's and @Peru Bob 's messages.