Please contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan
Refund will be done automatically (if eligible!) via the same channel you did the payment after the cancel. For any other information contact Adobe customer care as indicated in @Manan Joshi 's and @Peru Bob 's messages.
ABAMBO | Hard- and Software Engineer | Photographer