Problem with payment

New Here ,
Apr 17, 2022 Apr 17, 2022

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Hi, I have had money taken from my account but the site wants me to pay again. I want to cancel all plans and refund the money but it won't work because it wants me to pay. Why, if I don't want to pay anything and want to cancel? Today is the first day it's due, so I don't think it should be a problem.

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 17, 2022 Apr 17, 2022

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Yes, I understand, but maybe someone had a similar problem. I've tried support, specifically chatbot but it always just sent me a deactivation link. He then threw me an error and he can't help me with that. Do you know where I can find an email?

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LEGEND ,
Apr 17, 2022 Apr 17, 2022

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There is no email. Follow the instructions for chat. Type AGENT to get a human.  

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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>Do you know where I can find an email?

 

Did you not read all the way to the bottom of what I posted?

 

If you receive an email it will be a scammer

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